Orders & Products
Common Purchase Queries
Is the jewellery safe for sensitive skin?
Absolutely. All our pieces across every collection and price point are 100% hypoallergenic, nickel-free, and lead-free.
What exactly is included in a set?
Each set features a beautifully coordinated necklace and a matching pair of earrings, designed for perfect visual harmony.
How much is shipping?
We offer FREE worldwide shipping on all orders over $50.00.
How long will delivery take?
Standard shipping takes 5-10 business days depending on your global location.
Can I track my order?
Yes, a tracking number is emailed within 24 hours of dispatch.
Will the stones fall out easily?
No. All stones — whether glass crystals, zircon, or genuine pearls — are securely set using prong or bezel techniques, ensuring lasting durability.
What is your return policy?
We offer a 30-day hassle-free return policy for unused retail orders in their original packaging.
What if an item arrives damaged?
Contact us within 48 hours with a photo, and our support team will immediately process a free replacement.
Wholesale & Customization
Partnership Queries
What is the minimum order quantity (MOQ) for wholesale?
Our wholesale pricing begins at a highly accessible MOQ of just 20 sets. Mix-and-match across categories is allowed.
What is your monthly production capacity?
Our state-of-the-art facility can confidently output up to 50,000 sets monthly to meet your high-volume scaling needs.
Can you manufacture custom designs?
Yes, comprehensive OEM/ODM and private labeling services are available. Send us your tech packs or reference images to begin.
What materials are used?
Depending on the collection, we use a range of carefully selected materials — from fashion-grade alloy with glass crystals, to plated alloy with AAA-grade zircon, to sterling silver with genuine pearls. All items are hypoallergenic.
How long does bulk production take?
Depending on volume and customization, typical production takes 15-20 business days.
Do you offer dropshipping services?
Currently, we focus on direct retail and B2B bulk freight orders to ensure absolute quality control and brand integrity.
How do I handle wholesale returns?
Wholesale returns are subject to a standard QA inspection upon receipt. Contact your account manager for RMAs.
How can I request a sample?
Simply purchase a single retail set from our website. If you proceed with a bulk order, we will gladly credit the sample cost toward your invoice.